At M/S Platinum Care, we understand that plans can change unexpectedly, and we aim to provide flexible options for our customers. Our refund policy is designed to accommodate various circumstances while ensuring fairness to all parties involved. Please review the following guidelines regarding refunds for our services:
- If you cancel your booking within 5 days/hours of the scheduled departure time, you may be eligible for a full or partial refund, depending on the specific terms and conditions of your booking.
- Cancellations made beyond the specified timeframe may not be eligible for a refund, or may incur cancellation fees.
- Refund eligibility is subject to the type of service booked (e.g., flights, accommodations, tours) and the policies.
- In cases of flight cancellations or changes initiated by Platinum Care or our partner airlines, customers may be entitled to a full refund or alternative travel arrangements.
- Refunds will be processed within 7 business days of the cancellation request, provided all necessary information and documentation are provided.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution’s policies.
- Refunds will be issued using the original payment method whenever possible.
- In cases where the original payment method is not available, alternative refund methods may be arranged, subject to verification and approval.
- Some services, such as non-refundable airline tickets or special promotions, may not be eligible for refunds. Please check the terms and conditions associated with your booking for details.
- Exceptions to our standard refund policy may be considered on a case-by-case basis for extenuating circumstances, such as medical emergencies or natural disasters. Please contact our customer support team for assistance.